They're looking for corporations to crack. You know? They're looking for government cracks.
Verizon Support: .They're, they're not looking for you and I. I mean, like what's the chance of them getting around that? Verizon Support: Uh, hackers can get around anything. But the firewall is to stop them from getting on. The firewall is, is to keep hackers from getting onto your system 'cause hackers pretty much, sometimes get around even WEP keys. Somebody sitting in their car with a laptop cannot jump on his wireless connection. So, like neighbors or someone walking down the street. OMB: So people can't get onto the network? Verizon Support: That's right, a ten character encryption. The WEP key's primary purpose is to keep strangers outside the home from hacking into your broadband and using your service. Verizon Support: .If you really want to be secure. And you really still need a firewall in each computer. The router has a firewall, but that protects only up to a certain point.
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Ok, it's a ten character encryption code for the WEP key.
Verizon Support: Ok, the wireless is encrypted. Open Media Boston: I think we were digging through his old router's security stuff and it looked like it only had a WEP password, and so I was wondering is that secure enough?
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Below are excerpts from that conversation and the full audio recording. To understand the customer support experience of a user with security concerns but limited knowledge, Open Media Boston called Verizon's FiOS support line, in the actual capacity of helping a family member who is a FiOS customer, and requested support for setting up a new Actiontec FiOS wireless router the customer had requested to replace a malfunctioning router. Verizon's routers enable the depreciated WEP specification by default. Additionally, Verizon does not offer technical support for customers who choose these more secure specifications. While the Actiontec routers in question do support WPA and WPA2 (Actiontec's own support page indicates " the best choice for security is WPA Personal"), users would need to manually change the encryption specification in their router's settings and many novice computer users are unlikely to do this. Anyone intending to access a Verizon customer's router without permission can do so easily if that router's default settings are not changed. Aircrack-ptw co-author Ralf-Philipp Wienmann has stated, "WEP as a security measure is so broken that your (and everyone else's) kid sister can easily circumvent it" using a cracking tool.Īccording to Verizon FiOS Internet Media Relations manager Cliff Lee, Verizon uses WEP by default "mainly to prevent accidental use of the router, for example to stop a neighbor’s network devices from automatically connecting up to (and using) a customer's WiFi network." In reality, "accidental use" typically does not constitute a security threat, but rather a misunderstanding. Because of this, almost all modern wireless devices support the encryption specifications WPA and WPA2.ĭue to its compromise, WEP encryption will not prevent an attacker from joining a wireless network.
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As Open Media Boston has previously reported, the free open source application Aircrack-ng can crack WEP encrypted networks in just a few minutes. These weaknesses are exacerbated by poor training and installation practices that leave users vulnerable to network infiltration, identity theft and data loss.īy default, the wireless routers Verizon provides to its FiOS Internet and DSL High Speed Internet customers have Wi-Fi enabled and utilize the WEP encryption specification, which has been unsecure since 2001 when it was first compromised. Verizon's default wireless security for subscribers to its FiOS Internet and DSL High Speed Internet service has been shown to include several critical security flaws and weaknesses that Verizon phone support agents do not disclose to its customers.
AN OPEN MEDIA BOSTON INVESTIGATIVE REPORT.
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